By Angeline FAQ & Policy
If you do not find answers to your questions please contact info@byangeline.com
Questions
We work exclusively with natural gemstones, sourced from our trusted network of partners we’ve known for over a decade.
Yes. All our gold is recycled and refined in a family-owned U.S. refinery, and our diamonds and gemstones are ethically sourced from long-standing trusted suppliers.
No. Custom and personalized pieces are final sale. This includes: Made-to-order rings in your exact size One-of-a-kind stones selected specifically for you
Yes. We ship worldwide.Customers are responsible for taxes, VAT, duties, and customs fees.
Once your item ships, you’ll receive an email with tracking information.
In-stock items ship within 5–10 days (including resizing if needed). Made-to-order items ship in 6–8 weeks. Custom designs may require additional time depending on complexity.
Yes. We offer repairs on ByAngeline pieces.Repair fees depend on the nature of the issue, and shipping is the customer’s responsibility.
No. Because every piece is handcrafted, made-to-order, or individually prepared for each customer, we do not offer refunds. We do offer exchanges for store credit (see below).
Yes. We offer exchanges for store credit within 30 days of receiving your item.Item must be unworn, unaltered, and in original condition.Custom or personalized pieces may not qualify (see custom section).Store credit never expires.
Email us at info@byAngeline.com with your order number, name, and reason for exchange. We will send instructions and an authorization.
Custom designs
Special orders (unique stones, unique sizing)
Engraved items
Final sale items
Made-to-order rings created in your exact size
Yes. Your first resizing is included with every ring purchase but must be use at time of purchase. Additional resizes incur a fee, usually $120–$150 depending on the design. Please see sizing document under Behing The Craft.
Typically 5–10 business days once the ring arrives in our studio.
No problem—your first resize is included. If you're unsure, we highly recommend using our ring sizing guide or requesting a ring sizer before purchase.