We work exclusively with natural gemstones, sourced from our trusted network of partners we’ve known for over a decade.
Yes. All our gold is recycled and refined in a family-owned U.S. refinery, and our diamonds and gemstones are ethically sourced from long-standing trusted suppliers.

Custom and personalized pieces are not eligible for refunds. However, we do offer a limited exchange option to ensure you feel confident in your piece.

Custom Order Exchange Policy:

• Exchanges are available within 14 days of delivery

• Item must be unworn and in original condition

• Exchange is issued as store credit• A restocking / refinement fee (10%) may apply

• Resizing cost of new ring in an exchange is the responsibility of client

• Shipping costs are non-refundable and return shipping is the responsibility of the client

What qualifies as custom:

• Made-to-order rings in your exact size

• One-of-a-kind stones selected specifically for you

• Personalized or modified designs

Because each piece is handcrafted and created specifically for you, we are unable to offer refunds. However, we will always work with you to ensure you love your piece.

Yes. We ship worldwide. Customers are responsible for taxes, VAT, duties, and customs fees.

We ship international orders exclusively via UPS because it is the most reliable carrier for fine jewelry and offers dependable insurance coverage for high-value items.

Many economy and postal carriers — including DHL and last-mile services — do not insure jewelry or rely on third-party handoffs where packages are more likely to be delayed, misrouted, or lost. For heirloom-quality pieces, we believe speed, tracking accuracy, and insurance matter more than low-cost shipping options.

Yes. All domestic and international shipments are fully insured for their declared value while in transit. Insurance protects both the client and our studio in the rare event of loss or damage.

Yes. Signature confirmation is required on all shipments to ensure secure delivery.

If you request no signature confirmation, you must sign a shipping waiver acknowledging that:

• 
  The package may be left unattended
  
• 
  Insurance coverage may be limited or void
  

ByAngeline is not responsible for loss or theft after delivery confirmation

Why does my ring feel tighter than the sizer?

Ring sizers are thin and lightweight. Finished rings—especially wider bands—cover more of your finger and naturally feel tighter.

Do wider bands fit differently?

Yes. Wider bands (5mm+) feel tighter and often require going up ¼ to ½ size for comfort.

Why does my wedding set feel tighter than expected?

When worn together, multiple rings act like one wide band and compress your finger more.

Most stacked sets require about a ¼ size increase.

I measured correctly—why do I still need resizing?

Sizing tools cannot fully replicate:

• 
  Band width
  
• 
  Ring weight
  
• 
  Stacking multiple rings
  

Because of this, minor adjustments after receiving your ring are normal.

What if I’m between sizes?

We recommend sizing slightly larger for comfort—especially for wider bands or stacked rings.

Is resizing normal?

Yes. Even with accurate measuring, resizing is sometimes part of achieving the perfect fit.

In-stock items ship within 5–10 days (including resizing if needed). Made-to-order items ship in 6–8 weeks. Custom designs may require additional time depending on complexity.

Yes. We offer repairs on ByAngeline pieces.Repair fees depend on the nature of the issue, and shipping is the customer’s responsibility.

No. Because every piece is handcrafted, made-to-order, or individually prepared for each customer, we do not offer refunds. We do offer exchanges for store credit (see below).

Yes. We offer exchanges for store credit within 30 days of receiving your item.

Item must be unworn, unaltered, and in original condition. Custom or personalized pieces may not qualify (see custom section).

• Store credit never expires.

Email us at info@byAngeline.com with your order number, name, and reason for exchange. We will send instructions and an authorization.

Custom designs

Special orders (unique stones, unique sizing)

Engraved items

Final sale items

Made-to-order rings created in your exact size

You recieve complimentary resizing at time of purchase. Any exchange will have a resizing fee. Additional resizes incur a fee, usually $120–$150 depending on the design. Repairs vary in price. Drastic resizing, 3+ sizes will incur an additional fee. Please see sizing document under Behind The Craft.

Typically 1–2 weeks once the ring arrives in our studio.

No problem— you receive a complimentary resizing at time of purchase. If you're unsure, we highly recommend using our ring sizing guide or requesting a ring sizer before purchase. Your local jeweler will usually size your finger for free. Additional fees may be necessary following our resizing price guide 'Behind the Craft'.