Refunds / Exchanges / Warranty / shipping
In stock items are shipped within to 5-7 business days after payment is received. Sizing changes require 5-10 business days before they are ready to ship. Custom wedding bands require up to 6 weeks to be created. If you want a custom band to match your engagement ring, please contact us as soon as possible, so we can ensure you get on the board. We ship USPS Priority (estimated 2-3 days) in the US and Priority Express when shipping International. Purchaser is responsible for any duties, customs, or fees imposed by your country when shipping internationally. Rush processing with overnight shipping is available for an additional charge. Please be sure to contact us ASAP if you need your item by a certain date. Insurance and a tracking number are included in the shipping price.
Purchaser is responsible for any duties, customs, or fees imposed by your country when shipping internationally. This includes broker needs along with any other unforeseen costs to import your ring to your country.
I am happy to help you get just what you are looking for. Please contact me within 30 days of purchase if you would like to exchange for something in-stock or receive in-store credit for something at a later date. Correspondence regarding exchanges needs to be between original buyer and ByAngeline only. Return shipping is your responsibility and the item must be insured.
ByAngeline does not offer cash refunds but will allow the item to be returned for in store credit if contacted within 30 days of purchase
Angeline is unable to provide warranties for her work.. We do create our items to last a lifetime but we do not have control over how they are cared for and cannot make determinations about how an item was cared for.
For this reason, it is important to provide lifelong care for our items to ensure that they maintain their tolerance over time. While gold is a durable material, it is also malleable, and even diamonds, which are strong, can be chipped.
We genuinely appreciate our customers and want you to be completely satisfied with your purchase. We strive to create special items that will last a lifetime and bring joy to your everyday life.
Angeline is not taking orders for custom work or remakes at this time. We are happy to hear what you would like to see more of but Angeline is spending all her time making new work using the best material she has.
Additional questions and answers
Blood diamonds, also called conflict diamonds, are diamonds that are mined and illegally traded to provide profits to violent militias, civil wars, and dangerous warlords, particularly central and western Africa. The United Nations defines them as "diamonds that originate from areas controlled by forces or factions opposed legitimate and internationally recognized governments, and are used to fund military action in opposition to those governments, or in contravention of the decisions of the Security Council." Conflict free, also known as "ethically sourced stones", must be mined in conditions free of bloodshed.
They also should be mined in keeping with strict labor and environmental standards such as: no child labor, fair wages, safe working environments, and taking care to avoid serious harm to the environment. All our stones are purchased directly from the miners, following strict "conflict-free" guidelines.The USA is a member of the kimberley process and ByAngeline provides the following warranty on all rough diamond work:
“The diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. The seller hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.”
Please be aware that every computer screen depicts color differently, and we have no way of ensuring that the screen you are using is showing the color of our photographs correctly. If precise color is a concern to you, please contact us and inquire about the actual color of the stones you are considering. Quality is of utmost importance to us, and we want to ensure the product you receive from us will be an heirloom, and able to withstand generations of love and wear.
Yes, under most circumstances, we can change the size of your ring. We will resize once at no charge per purchase (applies to rings that are already made only). If you need to defer resizing to a later date, you will need to cover the cost of shipping and insuring the ring. Please contact us for specific information regarding sizing cost (beyond the first one) and shipping procedures.
There are a couple options available to determine the size of your finger:
You can go to any jewelry store in your area and have your finger measured.
You can purchase a ring sizer tool fairly inexpensively on amazon or similar online store.
If you are outside of the USA or know your size in a foreign size, you can use ringsizes.co for conversions and let us know the US size you need.
Every type of stone has a different hardness, and some stones are more suitable than others for everyday wear. For customers that are a little more rough on their jewelry, or that have a physical job that requires the daily abuse of their hands, we recommend the hardest stones, such as diamonds, sapphires, and rubies. Many customers love the look of aquamarines and morganites. Because these stones are more fragile, we recommend wearing them with care, and possibly removing them when engaging in physical activity. If you are curious about the hardness of a particular stone, you can reference the "Mohs scale of hardness". www.gemselect.com/gem-info/gem-hardness-info.php
We upload jewelry whenever we can, so keep checking back often! We usually post photos to Instagram before we list them for sale, so if you see something there that is not yet for sale, please contact us immediately, and you can purchase it before it is available to the general public.
Lost-wax casting, also known as investment casting, is a method of producing jewelry in which a wax mold is hand carved by the jeweler. Once 10-15 wax molds are created, the jeweler fuses the molds to a rubber base, called a "sprue base", creating a "tree". Then a metal flask is placed around the base, and an investment (plaster) is poured into the flask, creating a plaster mold of all the rings. The plaster mold is then placed into a kiln for 6-12 hours, where it hardens and the wax is "lost" and runs out of the plaster mold. Once the plaster mold has set up, it is placed into a centrifuge and then spun at a high speed in order to inject the metal into all parts of the plaster mold. After the metal has cooled, the plaster is removed, and the jeweler is left with a metal tree of jewelry that is identical to the wax tree created earlier. At any point in the process, impurities can find their way into the product, ruining many days of work. When that happens, Angeline must remake the entire batch of work.
Gold mining has a history very similar to that of conflict stones. Gold mining is very destructive to the environment, requiring approximately 30 tons of rock to provide enough gold for one ring. Recycled gold is post-consumer gold that is melted down and refined to remove all impurities, restoring the gold to its original and natural state.
Ivory dish soap works wonders for cleaning delicate jewelry. Use with a soft bristle toothbrush, gently scrubbing off any dirt and oils. If this is not sufficient in restoring the original condition of the ring, you can take the ring to any reputable jeweler to be placed in an ultrasonic cleaner. You can always ship the ring back to us for cleaning. Buyer is responsible for the cost of shipping.
Due to the raw state of the stones in our jewelry and our unique prong style, we recommend taking care when wearing your jewelry with delicate fabrics. Please check the smoothness of your stone and setting before wearing this delicate material with your jewelry. It may also snag on hair and other fine material. Any design with large prongs will do that and even smaller prongs to some degree. Our cast in place rings such as raw diamonds and sapphires snag far less but can still snag on things.
On some of the larger stones, and on the more delicate stones, you may find the stone has slight wiggle room. This is due to the fact that raw gemstones can be more fragile, and if the setting is clamped down too tight, the stone risks breaking. This wiggle room is purposeful and was a decision made by Angeline when she created the ring.Rose gold prongs are easier to bend and wiggle room can become a lot worse if the prongs get bent further away from the stone so if you are concerned, we are happy to look over the prongs for you and provide feedback.White gold prongs are more likely to start out with a little wiggle on the stones but are much more rigid than other gold colors and are not as likely to get worse. We are always happy to look over one of our rings to make sure the prongs are as tight as they can be.
In the event that your stone breaks, we typically cannot replace it with a different one since each stone is unique in shape. However, we may be able to repair your ring, especially if you still have the stone. Please contact us as soon as possible so we can discuss your options