We work exclusively with natural gemstones, sourced from our trusted network of partners we’ve known for over a decade.
Yes. All our gold is recycled and refined in a family-owned U.S. refinery, and our diamonds and gemstones are ethically sourced from long-standing trusted suppliers.

No. Custom and personalized pieces are final sale. This includes: Made-to-order rings in your exact size One-of-a-kind stones selected specifically for you

Yes. We ship worldwide. Customers are responsible for taxes, VAT, duties, and customs fees.

We ship international orders exclusively via UPS because it is the most reliable carrier for fine jewelry and offers dependable insurance coverage for high-value items.

Many economy and postal carriers — including DHL and last-mile services — do not insure jewelry or rely on third-party handoffs where packages are more likely to be delayed, misrouted, or lost. For heirloom-quality pieces, we believe speed, tracking accuracy, and insurance matter more than low-cost shipping options.

Yes. All domestic and international shipments are fully insured for their declared value while in transit. Insurance protects both the client and our studio in the rare event of loss or damage.

Yes. Signature confirmation is required on all shipments to ensure secure delivery.

If you request no signature confirmation, you must sign a shipping waiver acknowledging that:

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  The package may be left unattended
  
• 
  Insurance coverage may be limited or void
  

ByAngeline is not responsible for loss or theft after delivery confirmation

Once your item ships, you’ll receive an email with tracking information.

In-stock items ship within 5–10 days (including resizing if needed). Made-to-order items ship in 6–8 weeks. Custom designs may require additional time depending on complexity.

Yes. We offer repairs on ByAngeline pieces.Repair fees depend on the nature of the issue, and shipping is the customer’s responsibility.

No. Because every piece is handcrafted, made-to-order, or individually prepared for each customer, we do not offer refunds. We do offer exchanges for store credit (see below).

Yes. We offer exchanges for store credit within 30 days of receiving your item.Item must be unworn, unaltered, and in original condition.Custom or personalized pieces may not qualify (see custom section).Store credit never expires.
Email us at info@byAngeline.com with your order number, name, and reason for exchange. We will send instructions and an authorization.

Custom designs

Special orders (unique stones, unique sizing)

Engraved items

Final sale items

Made-to-order rings created in your exact size

Your first resizing is included with every ring purchase but must be use at time of purchase. Any exchange will have a resizing fee. Additional resizes incur a fee, usually $120–$150 depending on the design. Repairs vary in price. Please see sizing document under Behind The Craft.

Typically 1–2 weeks once the ring arrives in our studio.

No problem—your first resize is included. If you're unsure, we highly recommend using our ring sizing guide or requesting a ring sizer before purchase.