Help Center

General Policies

Shipping

shipping times

Import costs

International Duties/fees

Refunds/Exchanges

Exchange policy

Refund policy

Additional policies and FAQs

Custom order policy (revised 7-13-17)

Are the colors in the images accurate?

Can I have the ring size changed?

How do I determine the ring size needed?

How can I determine the ring size of something listed in your shop?

What are the best stone choices for an engagement ring?

When do you list new items?

What are conflict free stones

What is "lost wax" casting?

What is recycled gold?

How do I care for my ring?

Will the ring snag clothing and hair?

When I received my ring I noticed it wiggles a little bit in the setting...

What if my stone breaks?